The unique contribution of the hundreds of business fims and other computer-using organizations that are the subjects of Real World Cases, exercises and examples in this text is gratefully acknowladged. The real -life situations faced by these firms and organizations provide reades of this text with valuable demonstrations of the benefits and limitations of using yhe internet and other information technologies to enable electronic businee and commerce as well as enterprise communications and collaboration in support of the business processes, mangerial decision makin, and strategic advantage of the modern business enterprise.
James A. O'Brien
George M.Marakas
